Higher education IT teams are struggling to enforce password rules

IT teams in higher education are struggling to enforce strong passwords, resulting in an increasing number of data breaches, new research has claimed.  To solve the problem, these organizations should deploy password management solutions, says password management solutions provider LastPass. The company recently polled 300 IT professionals employed at higher education institutions and found that this year, 88 percent of these …

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What customer experience teams can learn from football – Euros 2020 edition

Excellence in customer experience is built on teamwork and a high degree of collaboration. These are also some of the traits we saw from England in the 2020 UEFA European Football Championship. From the disappointment of ejection by Iceland in the 2016 European Championship, to their most successful tournament in 55 years by reaching the final this year, it was …

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What IT security teams can learn from the Colonial Pipeline ransomware attack

In May, news broke of a DarkSide ransomware attack on Colonial Pipeline, a major U.S. fuel pipeline that supplies roughly 45 percent of the East Coast’s diesel, gasoline and jet fuel. In response to the attack, the company shut down its pipeline for several days, causing mass disruption in America.  Colonial Pipeline CEO Joseph Blount’s testimony at a House Homeland …

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Hybrid working honeymoon period is already over for IT teams

The transition to hybrid working, whereby employees split their time between the home and office, is already taking its toll on IT teams. According to a survey of 400 IT leaders conducted by Snow Software, the vast majority (92%) of companies are shifting towards a hybrid approach. However, just 34% of IT leaders said facilitating this major change is their …

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Test, rebuild, update – why regular servicing of systems gives IT teams the edge

As the world rightly focuses on the post-Covid realities and reinvigorates its appetite for forward-looking initiatives, it is easy to believe that disruptive events such as a pandemic are extremely rare.  Covid-19 has been exceptional in its scale, shutting down much of the globe’s economic activity. Yet all of us have already lived through market crises and dramatic swings in …

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The post-pandemic B2B buyer puts the pressure on sales teams to modernize quickly

The new landscape of remote sales underscores the centrality of B2B buyers, making clear that to survive in the market, buyer-centricity isn’t an option, but a requirement. But it’s critical to understand that the pandemic has not been a one-off anomaly to the B2B sales ecosystem. Rather, this is a transformation that was inevitable, Covid-19 or not. The traditional model …

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Automation has become a top priority for many IT teams

Automation has become a top priority for IT teams across the globe, according to a new report from IT and security management solutions provider Kaseya. Polling nearly 1,000 IT professionals for the report, Kaseya found that automation is one of the three major projects organizations are focused on, along with bolstering security and improving operational agility. Half of respondents rated …

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IT teams still suffering under an increased workload

When the pandemic first hit and businesses sent their employees to work remotely, a lot of pressure was placed on IT staff. More than a year into the pandemic, IT departments are still feeling the heat. According to a new report from SaaS provider AvePoint, based on a poll of 200 UK businesses, nearly half (48 percent) of IT teams …

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Rise in cyberattacks has boosted security skills among IT teams

For most IT security teams, last year became a trial by fire. A new report from cybersecurity firm Sophos suggests the constant barrage of cyberattacks last year helped IT teams sharpen their security skills and increase their expertise in the field. Based on a poll of 5,400 IT decision makers worldwide, the report claims most IT teams faced a rise …

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Perfecting a remote playbook for developer teams

Although we’re coming up on a year of pandemic lockdowns, developer teams are still navigating the new landscape for proper product delivery, feedback, and collaboration. At the same time, we’ve had to keep growing our teams remotely and attempt a semblance of normalcy for hiring processes and effective onboarding.   With some of the tech giants planning to remain fully …

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