What customer experience teams can learn from football – Euros 2020 edition

Excellence in customer experience is built on teamwork and a high degree of collaboration. These are also some of the traits we saw from England in the 2020 UEFA European Football Championship. From the disappointment of ejection by Iceland in the 2016 European Championship, to their most successful tournament in 55 years by reaching the final this year, it was …

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What IT security teams can learn from the Colonial Pipeline ransomware attack

In May, news broke of a DarkSide ransomware attack on Colonial Pipeline, a major U.S. fuel pipeline that supplies roughly 45 percent of the East Coast’s diesel, gasoline and jet fuel. In response to the attack, the company shut down its pipeline for several days, causing mass disruption in America.  Colonial Pipeline CEO Joseph Blount’s testimony at a House Homeland …

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Almost all workers will be required to learn new digital skills in the next decade

By the time we hit 2030, almost all workers in the UK (90 percent) will be required to learn new digital skills in order to do their jobs, a new report from CRM provider Salesforce and analyst firm IDC argues. In order to train such a vast number of workers, the country will need to spend approximately $1.8 billion every …

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What we can learn from the past when moving to the cloud

The transformation of IT into the cloud was mooted for years, however, it was not until Amazon released its Elastic Compute Cloud in 2006 that the idea of the cloud was truly popularised. Whilst it has taken time to fully develop the idea and build trust, the cloud is now a fully-fledged technology. We all use it every day without even realizing it, whether using social …

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What can unstructured data management learn from Airbnb?

In its latest Global DataSphere Forecast, IDC predicts that the amount of data that will be created over the next three years will be more than the data created over the past thirty. In 2020 alone, the analyst house estimates that more than 59 zettabytes of data will be created, captured, copied and consumed.  To put this into perspective, a …

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An opportunity to learn from the mistakes of others

The global Covid-19 pandemic has accelerated transformation projects in almost every walk of life – from businesses learning how to manage data distributed across the homes of all their employees to governments learning how to manage massive-scale testing, allocate exam results without pupils taking exams or implementing contact tracing.  The scale – and publicity – of these government projects is …

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