Why digital transformation for enterprises relies on 5G private networks
Enterprises are continually seeking ways to improve business outcomes. Productivity, operational efficiency, quality, cost, workplace safety, revenue growth and sustainability are all areas that dictate the success or failure of a business. To realize such outcomes, an outstanding digital infrastructure is essential. 5G is the technology that promises to enable new services and applications that will allow enterprises to address …
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How businesses can ensure a smooth digital transformation journey in a post-pandemic world
There’s no doubt that the global pandemic utterly transformed the face of business. In some cases, and industries, the result is beyond all recognition. The need to keep employees and customers safe and limit the spread of the virus led to many organizations rethinking their entire business delivery model almost overnight. As a result, the crisis and the chaos that …
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The UN is finally getting on board with digital transformation
At a time when governments and various other groups are using modern technologies to shape conflicts around the world, the UN’s involvement in digital transformation feels long overdue. Still, the intragovernmental organization just released its new digital strategy for peacekeeping in which it outlines how new technologies can be also used to help improve such missions, as well as the …
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Cementing brand experience gains after a year of transformation
To say customer behavior and expectations have changed significantly as a result of the Covid-19 pandemic risks understates just how dramatic the past year has been. The results from a recent Sitecore survey of thousands of global consumers and marketers show that a revolution is underway in terms of the future of customer experience. Over three quarters (77 percent) of …
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Approaching digital transformation with a more holistic mindset
The Covid-19 pandemic drove digital transformation, forcing companies to rush into the cloud to accommodate remote work. Cloud spending reached an unprecedented $65 billion in third-quarter 2020, 28 percent higher year-on-year and 3 percent higher than pre-pandemic predictions. Companies weren’t just investing in the technologies they needed in order to complete or advance digital transformation; they were investing in whatever …
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Why digital transformation projects fail
A successful business needs a complete team of people who collaborate and work for its customers and an outstanding user experience is critical to implementing a digital transformation strategy. The success of the business is pivotal on the user adoption of this technology, which means that companies whose technology frameworks are designed around the user and engaging users via multi-channel …
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Managing the human element of digital transformation: overcoming cultural obstacles
Digital transformation is by no means a new concept. Restructuring an organization’s business model to integrate digital technology into all areas is well recorded as improving efficiency and agility at every level. However, despite its longevity as a goal for businesses, many struggle to understand the concept thoroughly and implement it successfully, in a sustainable way. Whilst Gartner reported that …
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Many IT systems not equipped to keep pace with transformation
As businesses shift their digital transformation efforts into gear, IT services and operations managers are feeling the heat. This is according to a new report from software company Freshworks, which claims that a quarter of IT decision-makers expect the volume of internal IT service inquiries to increase over the next year. There is no way around it, making adapting to …
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Digital transformation vs. digitization – creating customer-centric strategies with data
In a market awash with marketing messaging, the discussion of the difference between‘ digital transformation’ and ‘digitization’ is a common one. Whilst it is not uncommon for the terms to be used interchangeably, this is technically incorrect and the distinction is an important one, especially for businesses looking to make the most of the data they uncover as part of …
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Snake oil or panacea? The truth about digital transformation
Businesses have an interesting problem on their hands when it comes to adopting and implementing technology. As advancements are made and new products and processes are developed, the possible applications of these products and processes are quick to become over-hyped. The technology itself becomes commoditized, with many businesses prioritizing the fact that they have and are using this ‘cutting-edge’ tech …
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