Businesses are struggling to maximize the value of their CRM systems

As customer expectations change, businesses are increasingly leaning on customer relationship management (CRM) solutions for help. However, maximizing the value of these systems seems to be a challenge, a new report from Salesforce claims. Polling almost 800 executives and nearly 1,500 CRM users across 15 countries for the report, Salesforce found that CRM systems are used to drive customer growth, …

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Test, rebuild, update – why regular servicing of systems gives IT teams the edge

As the world rightly focuses on the post-Covid realities and reinvigorates its appetite for forward-looking initiatives, it is easy to believe that disruptive events such as a pandemic are extremely rare.  Covid-19 has been exceptional in its scale, shutting down much of the globe’s economic activity. Yet all of us have already lived through market crises and dramatic swings in …

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Many IT systems not equipped to keep pace with transformation

As businesses shift their digital transformation efforts into gear, IT services and operations managers are feeling the heat. This is according to a new report from software company Freshworks, which claims that a quarter of IT decision-makers expect the volume of internal IT service inquiries to increase over the next year. There is no way around it, making adapting to …

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Best security systems for a business 2021

If you’re on the hunt for security systems for a business, then you’re reading the right article.  Every company, whether small or enterprise-level, requires security from burglars and intruders. That way, workers can have peace of mind and focus on growing their business.  But security systems are not just for warding off intruders. Such systems are also vital for driving …

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Maintaining legacy systems is a major drain on time and resources

IT engineers are spending huge portions of their time addressing technical debt, which prevents them from working on their goals and has a negative impact on morale. This is according to a new report from software development firm Stepsize, which claims the average engineer spends approximately six hours every week sorting out technical debt – a product of rushed delivery …

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Large enterprises struggle to find personnel to maintain legacy IT systems

As the older generation of workers begins to retire, many businesses are left with legacy IT systems and no one to maintain or modernize them. This is according to a new report from software provider Advanced, based on a poll of 400 people working for large enterprises, which states that 89 percent worry about not having access to the right …

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Think agile to extend the value of content systems and processes

Chief Marketing Officers (CMOs) have the highest turnover of all C-suite roles at Fortune 500 companies.  The executive search firm Spencer Stuart found that the tenure of CMOs at top U.S. brands in 2019 averaged 41 months. The median tenure was just 30 months.  Why?  “Tough business headwinds, new technologies, and pressures to change quickly,” said Greg Welch, a Spencer …

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Optimizing food production systems throughout continued disruption

There is a pressing need around the world to prioritize the optimization of food production systems by reducing inputs, maximizing yields and profits, and ultimately, minimizing greenhouse gas emissions. Coronavirus pandemic aside, balancing the timely movement of food has always been a complex issue for global supply chains, which stems from a mix of short expiration windows for dairy, meat, …

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Protecting the supply chain: Hardening systems to safeguard vaccine distribution and other critical functions

Security teams began 2021 on high-alert, following a year of unexpected pandemic challenges and one of the most notable supply chain attacks to-date. While the SolarWinds attack posed the greatest threat for high-value targets across government, critical infrastructure, and the private sector, the impact of the attack far exceeds the list of organizations affected. The event initiated a global reckoning …

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Securing IT systems in the hybrid workplace with identity governance

The current reality of massive remote work began as a pandemic-induced necessity, but what most thought would be a short-term stopgap has become the current norm. And that’s not entirely a bad thing. I’m sure most workers don’t miss commutes or traffic, and enjoy the extra sleep and being able to take a conference call in their pajamas. As organizations …

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