Almost all workers will be required to learn new digital skills in the next decade

By the time we hit 2030, almost all workers in the UK (90 percent) will be required to learn new digital skills in order to do their jobs, a new report from CRM provider Salesforce and analyst firm IDC argues. In order to train such a vast number of workers, the country will need to spend approximately $1.8 billion every …

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The digitization of customer support is posing serious challenges

Companies that digitized their customer support channels in wake of the Covid-19 pandemic are now faced with a major challenge: customers don’t believe support is genuinely interested in solving their problems.  According to a new report from customer experience orchestration firm Genesys, customer service representatives’ concern sounds “fake” to a third (32 percent) of consumers. Furthermore, another third (31 percent) …

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IT investment being driven on despite pandemic

Businesses are continuing to invest in digital initiatives and transformation projects, despite hardships brought about by the Covid-19 pandemic. This is according to new figures from Apptio and the Harvard Business Review (HBR) Analytics Services.  Polling 338 business leaders for the report, Apptio found that more than four in five (82 percent) have increased investment in digital initiatives as a …

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Maintaining legacy systems is a major drain on time and resources

IT engineers are spending huge portions of their time addressing technical debt, which prevents them from working on their goals and has a negative impact on morale. This is according to a new report from software development firm Stepsize, which claims the average engineer spends approximately six hours every week sorting out technical debt – a product of rushed delivery …

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“Staying on the ball in the payroll game” – How businesses can keep costs down and reduce risk

Payroll is a necessity for organizations. If a business doesn’t pay its staff accurately or on time, employees will quickly become disaffected. It is, however, a technical function and, as such,  it requires specialist expertise. Often, organizations don’t want that expertise in-house. They would rather have an external specialist to deliver it for them.    When running a company, time …

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England fans turn to digital experiences ahead of Denmark semi-final

If there’s one thing England football fans find more annoying than losing (or Harry Kane missing a sitter), it’s poor-performing applications and digital services. These are the conclusions of a new report published by Cisco AppDynamics. The company set out to find if, and how, England fans use digital tools to improve their football-watching experience, polling just over 1,000 fans …

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Demand for DevOps expertize is on the rise

A new report from recruitment platform CodinGame suggests demand for DevOps expertize is on the rise, with six of the ten currently trending technologies relating to the discipline in one way or another. Analyzing more than 300,000 custom-built tests that recruiters conducted on its platform in the first half of the year, CodinGame found that Docker, QA, Linux, Jenkins, AWS …

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UK SMBs racked up billions in sales on Amazon last year

When the pandemic forced people inside, it also sent them online for all kinds of purposes, including shopping. A new report from Amazon shows that UK small and medium-sized businesses earned more than $4.8 billion in export sales last year, representing a 20 percent spike compared to the year before. As reported by City AM, more than 14,000 UK SMBs …

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The post-pandemic B2B buyer puts the pressure on sales teams to modernize quickly

The new landscape of remote sales underscores the centrality of B2B buyers, making clear that to survive in the market, buyer-centricity isn’t an option, but a requirement. But it’s critical to understand that the pandemic has not been a one-off anomaly to the B2B sales ecosystem. Rather, this is a transformation that was inevitable, Covid-19 or not. The traditional model …

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