Navigating eBonding: successful ticket exchange integrations at scale

Building, managing and supporting multiple platform integrations at scale is a challenge for any organization. But bidirectional ticket exchange integrations, also known as eBonding, add an often-overlooked layer of extra complexity.   Take the example of a large MSP. On an ongoing basis, the MSP’s team could manage many hundreds of systems, triggering thousands of events and incidents every day. …

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Tech firms may have to scale back office space amid remote working demand

Despite the associated challenges, employees across the world intend to continue working remotely once the pandemic has subsided, a new report from Harvey Nash suggests. As a result, businesses will need to “dramatically” scale back their office space. According to the report, almost four in five tech workers would choose to operate under a hybrid working model, with their time …

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Why vendors should lean on ecosystems to foster open innovation and scale

When technology companies create platforms built on open standards those companies often depend on a network of partners to help customers take full advantage of what the platforms have to offer. These partners form an ecosystem around the platform, giving users access to a comprehensive array of solutions that far exceed what the platform provider alone can provide. In the …

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Thinking individually on a global scale

In recent years, an increasingly international working landscape, where skills and expertise are shared across borders, has led HR teams to place growing importance on creating globally consistent employee experiences. This has led many to develop overarching reward and benefits strategies to sit across their enterprises, while trying to retain local nuance in the benefits actually offered at a market …

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