Navigating eBonding: successful ticket exchange integrations at scale

Building, managing and supporting multiple platform integrations at scale is a challenge for any organization. But bidirectional ticket exchange integrations, also known as eBonding, add an often-overlooked layer of extra complexity.   Take the example of a large MSP. On an ongoing basis, the MSP’s team could manage many hundreds of systems, triggering thousands of events and incidents every day. …

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