Navigating the public sector cybersecurity storm
From a public sector perspective, over the last eighteen months the demands on IT have been greater than ever before. The initial strain came at the outset of the pandemic when IT departments within public sector organizations were forced to rapidly implement remote working for their own staff. The focus was on keeping the lights on and ensuring service continuity. …
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Navigating the post-Covid digital economy with active archives
The pandemic massively impacted business in 2020 as customer behavior radically changed during pandemic conditions. Even when the world crashed to a shutdown-driven standstill, data never stopped and with these swift shutdowns, most companies that lacked remote worker support scrambled to provide it. For prepared companies, the issues were an intensive burst of labor and technology purchases lasting a few …
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Navigating the bumpy road to ethical AI
AI is everywhere and the potential is incredible, but as the saying goes, with great power comes great responsibility. Unfortunately, the likes of Uber’s “God” mode or Deliveroo’s rider “Hunger Games” with its now deemed discriminatory algorithm, have both become infamous examples of what not to do. Across all sectors, organizations are increasingly turning to AI to overcome business challenges …
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Navigating eBonding: successful ticket exchange integrations at scale
Building, managing and supporting multiple platform integrations at scale is a challenge for any organization. But bidirectional ticket exchange integrations, also known as eBonding, add an often-overlooked layer of extra complexity. Take the example of a large MSP. On an ongoing basis, the MSP’s team could manage many hundreds of systems, triggering thousands of events and incidents every day. …
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Navigating digital transformation: Beating the odds of failure
In an increasingly tech-centric world, most businesses are beginning to appreciate the importance of being digitally agile, however progress to date has arguably been incredibly slow. Many companies are still unaware exactly how to succeed on a digital transformation journey and underestimate the importance of quality assurance in enabling this change. In fact, only 16 percent of executives say their …
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