Businesses fail to address root issues affecting customer experience

Most businesses have a range of powerful tools at their disposal, but are failing to make use of their full potential to address customer experience challenges, according to software specialists at IFS. Polling more than 1,700 executives and north of 12,000 consumers for its latest paper, IFS found that, while most businesses understand the value of software in improving customer …

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Wondering what’s stalling your business growth and recurring revenue success? Consider these six systemic issues

Businesses today realize they must optimize front and back-office operations—a process collectively referred to as lead-to-revenue operations—to shift to a recurring revenue model, unlock data and get closer to the customer. Easier said than done?  In a recurring revenue model, organizations must sell, serve, deliver and account in a unified way, with fully connected people, processes, technologies and systems. That …

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Supply issues driving the price of business hardware through the roof

Margin mugging, a practice whereby businesses purchase products with heavily inflated margins, was rampant in the IT industry last year, a report from managed IT services firm Probrand suggests. As reported by The Register, the firm analyzed $6.6 million worth of hardware bought by businesses in the three months before the pandemic, as well as the rest of 2020. It …

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Businesses still suffering downtime due to network security issues

Cybercriminals are still managing to capitalize on remote working to cause disruption for businesses, more than a year since working from home became the norm. This is according to a new report from the Neustar International Security Council (NISC), which claims that more than half (54 percent) of organizations still suffer downtime as a result of network security issues. Companies …

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Organizations struggling to remedy cloud misfiguration issues efficiently

Cloud infrastructure is becoming an increasingly popular target for watering hole attacks, a new report from Accurics suggests. In this type of attack, criminals strive to either steal data or deliver malware to end users. The cloud is particularly vulnerable because the development processes that leverage managed services are not hidden inside the organization, as they would be in an …

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Almost all businesses suffer API-related security issues

In 2020, almost every enterprise suffered an API-related cybersecurity incident, according to a new report from Salt Security. Polling 200 enterprise security officials for the report, Salt found that 91 percent of them experienced API problems – in most cases, either vulnerabilities in production APIs (54 percent), or authentication issues (48 percent). Bots, scraping and DoS attacks were also listed. …

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Many remote workers dogged by regular connectivity issues

Remote working certainly has its benefits, but frequent technology troubles mean it’s not always smooth sailing. According to a new report from telecoms and IP engineering firm Spitfire Network Services, more than a quarter of remote workers have regular connectivity issues, which is hampering their productivity. The report states that just four percent of the UK remote workforce has a …

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Public sector businesses could be facing serious legacy security issues

Applications used by public sector organizations contain more flaws than those used by private sector firms, which significantly increases the chances an attack might expose sensitive data. This is according to a new report from application security testing company Veracode, which claims that four in five apps used in the public sector have at least one flaw. The problem, according …

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Security issues forcing firms to reassess long-term viability of remote working

Poor cybersecurity habits among employees have raised questions about the future of remote working. A new report from CyberArk argues that businesses could be forced to “reconsider the long-term viability” of working from home, mostly because people are failing to comply with company security policies. The report explains that remote workers are guilty of all manner of security-related infractions, from …

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Tech issues aren’t letting workers make the most of working from home

Remote SMB employees could be far more productive if they were provided with superior technology, a new report from Ricoh Europe states. The company polled more than 600 office workers and found that they were struggling with productivity, morale and the ability to serve their customers properly – all because their tools are sub-par. The end of the pandemic may …

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