Getting personal with your omnichannel strategy
These days, it seems the whole retail industry is talking about how important delivering a personalized experience is. In fact, recent research shows that, on average, 71 percent of consumers express some level of frustration when met with a shopping experience that is impersonal. But how many companies are actually offering a personalized experience? And if they are, how many …
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What do YouTubers use to edit videos?
The sheer amount of online content can make it difficult to stand out from the crowd. Nowhere is this more true than with YouTube, where 300 hours of video are uploaded every minute. However, utilizing the right tools can ease the creative process, especially when it comes to editing. While crafting video was once the preserve of Hollywood insiders and …
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Cyberattacks launched from hacked Microsoft and Google services
Cybercriminals are using trusted email platforms from Microsoft and Google to host and distribute malicious content, including ransomware, a new report from cybersecurity experts Proofpoint found. In a blog post, Proofpoint’s EVP Cybersecurity Strategy, Ryan Kalember, said that last year, 59,809,708 malicious messages were distributed through Microsoft Office 365. Google’s services were used to host, or distribute, more than 90 …
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Apple says there’s too much Mac malware
Apple’s senior VPN of software engineering, Craig Federighi has said that the amount of malware targeting Mac OS users is “no longer acceptable”. Federighi made the comment during testimony in the Apple vs Epic Games case, where the latter took Apple to court over the latter’s approach to the app store management, demanding that the company open its mobile platform …
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These were some of the biggest email security threats of last year
Covid-19-themed email threats still dominate the email threat landscape, a new report from cybersecurity experts Trustwave says. These threats are often combined with malicious Office documents and compromised Office 365 accounts for maximum impact. According to the report, Microsoft Excel file attachments were the single biggest attachment type used by criminals last year, as they took up 39 percent of …
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Zoom is launching its own events platform
Zoom is betting our virtual lifestyles won’t be going away any time soon and has, to that end, created a new platform to help facilitate the experience. Called Zoom Events, the new platform will enable users to create interactive virtual experiences, such as summits or conferences. Zoom Events is comprised of a series of Zoom products, such as Meetings, …
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Navigating eBonding: successful ticket exchange integrations at scale
Building, managing and supporting multiple platform integrations at scale is a challenge for any organization. But bidirectional ticket exchange integrations, also known as eBonding, add an often-overlooked layer of extra complexity. Take the example of a large MSP. On an ongoing basis, the MSP’s team could manage many hundreds of systems, triggering thousands of events and incidents every day. …
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Most UK users are happy with tech going virtual
Most Brits are fine with the technology used for work going virtual, a new report from Zoom has found – however some things, like weddings or festivals, they’d prefer stay offline. Polling 8,000 consumers for the report, including 1,000 from the UK, Zoom found that almost four-fifths (79 percent) think everything will have a virtual component in the post-pandemic world. …
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Many firms set to shift from big to small and wide data
Gartner believes it’s time for a shift in the direction data-hungry, AI-powered organizations are taking. Its latest report, “Top Trends in Data and Analytics for 2021: From Big to Small and Wide Data,” states that by 2025, almost three-quarters (70 percent) of organizations will shift their focus from big data, to small and wide data. That way they’ll be able …
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Workers feel ‘crushed’ by repetitive work tasks – is tech the answer?
Employees around the world think they’re wasting too much time on repetitive tasks, preventing them from serving their customers better and getting more creative at their jobs. These are the conclusions echoed in UiPath’s latest report, the 2021 Office Worker Survey, which claims more than two-thirds of employees repeat the same tasks over and over again, wasting on average 4.5 …
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