Pandemic exposes significant ITSM weaknesses

ITSM teams are experiencing a surge of problems brought about by the pandemic, new research from ITSM optimization firm DeepCoding reveals. According to data gathered from over 400 companies worldwide, ticket volumes, budget cuts, and technician absenteeism levels rose during the Covid-19 pandemic, causing customer satisfaction levels to take a nosedive.  As a result of the transition to a work …

Tovább a bejegyzéshez