Pandemic exposes significant ITSM weaknesses

ITSM teams are experiencing a surge of problems brought about by the pandemic, new research from ITSM optimization firm DeepCoding reveals. According to data gathered from over 400 companies worldwide, ticket volumes, budget cuts, and technician absenteeism levels rose during the Covid-19 pandemic, causing customer satisfaction levels to take a nosedive.  As a result of the transition to a work …

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Trust in ITSM implementers in steep decline

The number of IT systems a business operates is inversely proportional to the trust IT chiefs have in IT service management (ITSM) consultants and implementers. This is according to a new report from Xcession, based on a poll of 250 CTOs, CIOs and senior IT decision-makers, which states that customers with more than one IT system are less likely to …

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