Businesses are struggling to maximize the value of their CRM systems

As customer expectations change, businesses are increasingly leaning on customer relationship management (CRM) solutions for help. However, maximizing the value of these systems seems to be a challenge, a new report from Salesforce claims. Polling almost 800 executives and nearly 1,500 CRM users across 15 countries for the report, Salesforce found that CRM systems are used to drive customer growth, …

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Many workers ignore security risks to maximize productivity

A large proportion of employees often take shortcuts to optimize productivity at work, despite understanding the security risks, new data suggests. According to security company ThycoticCentrify, which polled 8,000 workers worldwide, almost four in five (79%) have engaged in one or more “risky activity” in the past twelve months. In a third of cases (35%), this involved saving passwords to …

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