Using customer insights and advancing technologies to retain and serve your customers after Covid-19

The Covid-19 pandemic has caused many elements of our lives to change and, as a result, the behavior that we may have previously expected from our customers will also have changed too.  Lifestyle changes such as limiting the amount we travel and staying home will have had a knock-on effect in terms of how we buy products and the physical …

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Dashlane password manager interview: COVID-19 and the future

The Dashlane password manager is one of the most popular solutions available in its sector, especially for business customers. In our Dashlane review, we gave it 4.5/5 stars for its intuitive interface, data-driven dashboard and dark web monitoring, plus tons of features for SMBs and enterprises. It also tops our list of the best password managers.  We were lucky enough …

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Digital transformation: How Covid-19 revolutionised healthcare

Covid-19 has been a catalyst for digital transformation across the board, but the sector that experienced this most acutely is healthcare. The sudden influx of patients and the sudden rise in demand for care caused by the virus exposed just how inefficient paper-based and legacy IT systems were. With vaccinations being rolled-out, and an end to lockdown restrictions finally in …

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How Covid-19 has changed investment in IT Services – and what’s next for the industry

Despite the Covid-19 pandemic, the IT services industry has continued to thrive through 2020 and into 2021. Even though many corporates have cut costs and stockpiled cash, IT spend has remained robust. The pandemic, and the ensuing changes to working practices, has thrown the spotlight on a company’s IT capabilities like never before and increased demand for solutions to the …

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Covid-19 is accelerating the adoption of collaborative and immersive software development platforms

The Covid-19 pandemic has dramatically changed the work environment for office workers, with the majority shifting to remote work on short notice in the Spring of 2020. In general, this has worked better than expected– a Bain and Company survey from Summer 2020 found that 25 percent of workers that had shifted to working remotely were more productive. There is …

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Covid-19 phishing attacks have evolved yet again

The tactics used by cybercriminals to leverage the Covid-19 pandemic have changed once again, according to cybersecurity firm Proofpoint, which has warned businesses and individuals alike to stay vigilant. Since day one of the Covid-19 outbreak, cybercriminals have been taking advantage of the situation to spread malware and ransomware, to steal sensitive information from businesses and individuals, and to dispossess …

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Data holds the key to adapting to, and eventually overcoming, Covid-19

Data has been in the spotlight this year, but mostly for the wrong reasons. We’ve been glued to our televisions, laptops and newspapers as we’re bombarded with information and statistics about Covid-19; the number of cases, the scale of the economic downturn, the morbidity rate. We’re more interested in data now than, perhaps, we ever have been before, and it …

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Why the cloud is a competitive advantage in the age of Covid-19

Before the Covid-19 pandemic arrived, the lower administration costs, flexibility, scalability, and other advantages of the cloud were already leading many organizations to move more of their data and applications to the cloud. For example, in 2018 research firm Gartner predicted that 75 percent of organizations would deploy a multi-cloud or hybrid cloud model by the end of 2020. And …

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Covid-19 and the search for digital talent

It’s hard to find a silver lining to Covid-19 – especially when you consider the state of the UK economy. The pandemic has caused a recession and has wreaked havoc across a range of industries such as manufacturing, aviation and retail. Women have been badly hit by the pandemic, cancelling any significant gains previously made in the labor force. So …

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