How will automation change the human workplace?
Discussions about the future of the workplace and the growth of automation almost inevitably include its impact on jobs – both positive and negative. Understandably, the focal point is often on the risks to employment, especially given stats such as those from the Office for National Statistics (ONS) that say that roughly 7.4 percent of jobs in England are in …
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Most businesses aren’t fussed about AI and automation this year
Most businesses do not intend to work on AI and automation with any sense of urgency this year, despite the fact that board members would generally love to prioritize the use of these technologies. This is according to a new report from technology services company GDS Group. Polling more than 300 senior leaders at global companies, including 150 IT leaders, …
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Automation can help retain customer support service levels while accelerating change
Businesses are continuing to battle the ongoing ramifications of the pandemic. With a second national lockdown currently in place for England, due to last until early next month, and with further uncertainty ahead for UK businesses – both from the pandemic and final Brexit negotiations – many feel they are planning for the unknown. After all, it is challenging to …
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