Is chat really self-sufficient? | ITProPortal

Just a few years ago, the ability to instantly chat to your service provider through their website or portal was a very rare, often non-existent, luxury. Whereas, today, chat is everywhere. 

Log in to your online banking and up pops a chat window, tracking a delivery and “hi there, how can I help you today?”, visit your company portal and, you’ve guessed it, a chat box appears. In fact, over a third of organizations now rate ‘chat’ as one of their most important customer communication channels. 

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