How businesses can ensure a smooth digital transformation journey in a post-pandemic world

There’s no doubt that the global pandemic utterly transformed the face of business. In some cases, and industries, the result is beyond all recognition. The need to keep employees and customers safe and limit the spread of the virus led to many organizations rethinking their entire business delivery model almost overnight. As a result, the crisis and the chaos that followed boosted digital investment and acted as a catalyst for transformation.   

In fact, a survey by McKinsey Global reported that companies accelerated the digitization of their customer and supply-chain interactions, as well as their internal operations, by three to four years. In addition, the share of digital – or digitally enabled – products in their portfolios accelerated by no less than seven years. 

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