Was that a real person or an intelligent virtual agent you just spoke to?

Smart devices are now a part of our everyday lives and for some users, they are even becoming their new best friends. Whether or not we are going to take it that far, we are becoming more and more accustomed to speaking to them in a natural, conversational manner. From the moment we open our eyes until the minute our …

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Cybersecurity responsibility increasingly shifting to in-house legal teams

Here’s an interesting side-effect of the pandemic and transition to remote working: cybersecurity is increasingly becoming the responsibility of in-house legal teams. According to a new report, recently released by the Association of Corporate Counsel (ACC) and Exterro, cybersecurity has now overtaken compliance as the most important business issue among Chief Legal Officers (CLO). Polling 1,000 CLOs across 21 industry …

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Asking the right questions and asking the questions right: How should a project manager communicate with the team?

Why does a manager ask questions? A manager directs and motivates the team, as well as helps to understand the wishes and requirements of clients, and how to achieve set goals. The manager asks questions in order to: Help the team think more efficiently Help find a solution to a problem of a project or client Better understand people’s motivation …

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Digital transformation is no longer a choice as dependence on 5G, IoT and data increases in society and business

The global pandemic has put enormous strain on businesses and brought into sharp focus the importance of being agile, adaptable and able to increase the pace of innovation and change at short notice – catapulting technology right to the top of the agenda for many organizations. As the economy works to get back on its feet, technology is only going …

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Understanding digital’s pivotal role in supporting a place-based approach to the pandemic response

We increasingly face challenges that are global – Covid-19, the climate crisis, economic instability and a widening equalities gap. One of the positive outcomes of the pandemic has been more urgent focus on the importance and power of community, with people coming together in the face of this huge adversity. When faced with national restrictions, it is local solutions which …

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Embracing agile RPA | ITProPortal

How agile can we really be with RPA? It’s a conversation I remember having in 2014 when I left an established ‘Operational Agility’ team (the old name for RPA, although not quite as catchy) and joined a well-known consulting firm. Agile RPA is a concept many industry practitioners still struggle with today. Yet it remains one of the biggest opportunities …

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Winning customers online with successful experimentation

The results are clear – businesses can’t neglect experimentation. There is now a sea of tangible proof showing how businesses that experiment, often significantly improve their online metrics. This includes increasing page views and time spent on site, and ultimately improving the businesses bottom line. In today’s digital era, experimentation should be top of the agenda for any business operating …

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Employee-centred engagement tools vital or businesses risk being left behind

2020 ushered in a new era of work for all of us. Around the globe we have had to embrace remote and hybrid working – learning new ways to collaborate and communicate with our colleagues, customers and counterparts.  While business collaboration and communication tools have been gathering pace for several years, the Digital Employee Experience (DEX) – an employee’s digital …

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SMEs are wasting billions on admin every year

Small and medium businesses (SMB) in the UK are spending huge amounts of time and money on administrative tasks, but many don’t see the need to streamline the process with software. This is according to a new report from HR software provider Breathe. Polling 375 senior decision-makers in the UK, the company found an average company spends an hour a …

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Nearly all UK firms see hybrid cloud as critical to pandemic recovery

Almost all businesses in the UK agree that hybrid cloud will play a central role in helping firms to survive the Covid-19 pandemic. This is according to a new report from technology services company NTT. The company polled 950 decision-makers in 13 countries around the world, including 115 respondents from the UK and Ireland, and found that approximately 95 percent …

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