Employee engagement a critical ingredient for successful customer relationships

The relationship between employee engagement and customer satisfaction has been well established across a variety of sectors, with the link between the two twice as strong when employee satisfaction is particularly high. This connection is especially important where customers rely heavily on customer service personnel to help them through emotionally charged experiences.  Making sure that employees stay engaged is a critical …

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How to build strong vendor relationships without neglecting supply chain security

Supplier and vendor risk management has become a regular boardroom discussion point over the last 12 months following a string of high-profile supply chain attacks. An important element of the supply chain is software vendors, so IT teams have been looking to refine and improve their approach to mitigating risk in this area. We all want to have fruitful relationships …

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Remote workers are struggling to build relationships with colleagues

Remote working may be great for work-life balance, but it’s terrible for people looking to form meaningful relationships with their coworkers.  This is according to a new report from employee engagement and culture app, Totem. Polling 1,000 new starters in the UK, Totem has found that for most (54 percent) it’s been harder to build relationships with colleagues while working …

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A discount isn’t just for Christmas – why data can hold the key to relationships that go beyond the festive season

However, an increased adoption of digital technology has resulted in much more data being readily available – and consumers are calling for enhanced transparency and stewardship of that data. With a growing awareness around data privacy rights, consumers have become more intentional about what type of data they share, and with whom. In fact, over six-in-ten (64 percent) consumers say …

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