Employee engagement a critical ingredient for successful customer relationships
The relationship between employee engagement and customer satisfaction has been well established across a variety of sectors, with the link between the two twice as strong when employee satisfaction is particularly high. This connection is especially important where customers rely heavily on customer service personnel to help them through emotionally charged experiences. Making sure that employees stay engaged is a critical …
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How businesses can drive mobile app engagement in 2021
Did you know that the combined app downloads from both Google Play Store and App store were 36.5 billion in 2020? The figure is rising as we speak and comment on how apps have become an extension of people’s mobile usage. Echoing this finding, another study has found that on an average adult spends more than 4 hours with mobile …
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Employee-centred engagement tools vital or businesses risk being left behind
2020 ushered in a new era of work for all of us. Around the globe we have had to embrace remote and hybrid working – learning new ways to collaborate and communicate with our colleagues, customers and counterparts. While business collaboration and communication tools have been gathering pace for several years, the Digital Employee Experience (DEX) – an employee’s digital …
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