Most IoT projects are only partially successful

For the vast majority of businesses in the UK, Internet of Things (IoT) deployments were only partially successful, due to numerous challenges and hurdles. This is the conclusion of the State of IoT Adoption Study, a new paper recently published by IoT connectivity specialist Eseye. The report states that IoT deployments failed to achieve their full potential for three-quarters of …

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Re-platforming: the most overlooked piece in developing a successful digital transformation strategy?

Perhaps one of the most widely used phrases among businesses from the last 12 months – aside from lockdown, social distancing, and Covid-19 – has been ‘digital transformation’. And while there’s no denying that tech adoption has skyrocketed in response to the pandemic and evolving market needs, when embarking on such a large-scale, company-wide project, legacy systems can prove to …

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Why companies need MACH for successful digital transformation

According to McKinsey, 10 years’ worth of change happened in the space of 90 days in Q1 2020, highlighting the need for companies to be agile when it comes to technological innovation. Particularly when it comes to meeting the ever-evolving customer needs. As a result of the pandemic, many companies have learned that digital transformation isn’t a project that happens, …

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Employee engagement a critical ingredient for successful customer relationships

The relationship between employee engagement and customer satisfaction has been well established across a variety of sectors, with the link between the two twice as strong when employee satisfaction is particularly high. This connection is especially important where customers rely heavily on customer service personnel to help them through emotionally charged experiences.  Making sure that employees stay engaged is a critical …

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Navigating eBonding: successful ticket exchange integrations at scale

Building, managing and supporting multiple platform integrations at scale is a challenge for any organization. But bidirectional ticket exchange integrations, also known as eBonding, add an often-overlooked layer of extra complexity.   Take the example of a large MSP. On an ongoing basis, the MSP’s team could manage many hundreds of systems, triggering thousands of events and incidents every day. …

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Winning customers online with successful experimentation

The results are clear – businesses can’t neglect experimentation. There is now a sea of tangible proof showing how businesses that experiment, often significantly improve their online metrics. This includes increasing page views and time spent on site, and ultimately improving the businesses bottom line. In today’s digital era, experimentation should be top of the agenda for any business operating …

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