Five top tips for ensuring your conversational AI project is a hit

Most organizations have bold ambitions to deliver AI technologies internally, however they lack the skills, experience or capacity to deliver these projects successfully. Conversational AI is becoming more popular as a way of automating messaging and speech-enabled applications that offer human-like interactions between computers and humans. But it’s often hard to get these projects right. 

Let’s look first at where conversational AI can make a difference. There are three main forms of communication in every organization where conversational AI can dramatically change how the organization works, and they are: the speech elements around customer dialogue, email, and instant messaging. To access data and information that is useful to an organization from these communication formats takes a huge amount of manual processing. With the right conversational AI in place you can deliver cost savings and improve customer experience significantly, improve NPS scores and increase customer retention and revenue. 

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