Amazon could face the biggest GDPR fine yet
If the Luxembourg data protection watchdog (the CNPD) has its way, Amazon will have to pay $425 million in fines for breaching the General Data Protection Regulation (GDPR). According to a Wall Street Journal report, Amazon’s retail business (i.e. not AWS), mishandled customer data – both when it was gathered and utilized – which resulted in a probe conducted by …
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Five underrated but significant benefits of OMS to retailers
E-commerce; curbside collection; click and collect; ebookings …. Faced with the confinement and challenges of various national lockdowns, many brands have had to get creative and accelerate their journey towards digital services over the last year. However, not all of them have successfully managed the transition. Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates looks at …
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Cyberattacks of all sizes surged in Q1 2021
The first few months of 2021 have seen a major increase in the number and severity of cyberattacks, new figures suggest. The team at Atlas VPN recently released a new report on the state of cybersecurity, which found the number of cyberattacks rose by a third (33 percent), as compared with Q1 2020. Looking at individual months, there was a …
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Ransomware attackers going after billion-dollar targets
Ransomware is evolving and today’s operators are mostly interested in going after high-value targets, as opposed to casting a wide net. This is according to a new report from cybersecurity company Trend Micro. In the report, the company explains that most contemporary ransomware operators have a “ruthless focus” on organizations posting more than $1 billion in revenue. Further, with IT …
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Cryptomining attacks are targeting Kubernetes, Microsoft warns
Microsoft has issued a warning about ongoing cyberattacks targeting vulnerable Kubernetes clusters, with the goal of mining cryptocurrency for the attackers. The Redmond software giant identified a series of attacks against clusters running Kubeflow machine learning (ML) instances. Microsoft said the attacks started in late May, when its researchers spotted a sudden rise in TensorFlow machine learning pod reployments. “The …
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Video could be the future of customer service calls
Video calling could play a major role in the future of customer support, according to a new report from contact center provider Puzzel. Based on a poll of 1,500 UK customers, the report states that almost a third are unsatisfied with the level of service they’ve received when contacting customer support. Of that group, 35 percent said communication issues were …
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Businesses are on the hunt for technology talent
The pandemic has inspired many businesses to move forward with their digital transformation plans, which also means hiring new staff and upskilling their current employees. This is according to a new report from digital product agency Studio Graphene, which claims that, out of 750 UK decision-makers polled for the report, almost half (45 percent) plan to hiring new tech staff …
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Many workers wish their employer was more empathetic
UK employees wish senior staff had demonstrated greater empathy during the pandemic, with most saying that leadership style affects their personal wellbeing and happiness. According to a new report from Workplace from Facebook, leaders that aren’t empathetic can expect employees to seek their fortunes elsewhere. The report states that more than half (58 percent) of workers would consider leaving their …
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Managers and executives disagree over digital readiness
There is a major disconnect between managers and executives over the digital posture of their organization, a new report from digital intelligence company ABBYY claims. While most C-level executives (82 percent) feel confident in their organization’s readiness to go digital, only 58 percent of managers agree. What C-level executives don’t seem to understand, the report hints, is the level of …
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UK remains a top choice for foreign investors
The United Kingdom remains an attractive prospect for foreigners looking to invest in technology businesses, according to a report from professional services company EY. According to the firm, the UK ranked second in Europe for total inbound foreign direct investment (FDI) projects, behind France. This is the second time in the past two decades the UK missed out on Europe’s …
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