How to use technology to attract and retain in-store customers

A strong technology strategy doesn’t just attract new customers, but can create a positive memory that keeps shoppers coming back for more, writes Edwin Stam, Chief Technology Officer at Hatch.  Technology has been used to improve customer engagement and experience for many years now, and its benefits extend across both online and offline retail. From VR to cool new gadgets, …

Tovább a bejegyzéshez

Using customer insights and advancing technologies to retain and serve your customers after Covid-19

The Covid-19 pandemic has caused many elements of our lives to change and, as a result, the behavior that we may have previously expected from our customers will also have changed too.  Lifestyle changes such as limiting the amount we travel and staying home will have had a knock-on effect in terms of how we buy products and the physical …

Tovább a bejegyzéshez

Automation can help retain customer support service levels while accelerating change

Businesses are continuing to battle the ongoing ramifications of the pandemic. With a second national lockdown currently in place for England, due to last until early next month, and with further uncertainty ahead for UK businesses – both from the pandemic and final Brexit negotiations – many feel they are planning for the unknown. After all, it is challenging to …

Tovább a bejegyzéshez