Hello? Why your IT service desk won’t be there tomorrow

The service desk as we know it isn’t going to vanish into thin air.   But, there are some clear indications that the concept of the service desk as we know it is already evolving into something else, something more innovative. The old way of responding to tickets and problem-solving in silos is over. IT support has evolved these past …

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BI today vs. BI tomorrow: Three predictions for a future of actionable insights

The move towards cloud computing and analytics is creating a world in which every possible cut and aggregation of a dataset can be done automatically. The problem is that while analytic engines can scale infinitely, human attention does not. With hundreds of possible models to apply, and infinite possible insights from each, the process to go from statistical results to …

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