Hello? Why your IT service desk won’t be there tomorrow

The service desk as we know it isn’t going to vanish into thin air.   But, there are some clear indications that the concept of the service desk as we know it is already evolving into something else, something more innovative. The old way of responding to tickets and problem-solving in silos is over. IT support has evolved these past …

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Getting back in the desk chair and transitioning back to the office

This year has seen changes no one could predict 12 months ago in terms of how the workplace not only needed to adapt, but in many cases was rendered unnecessary. The public sector has had the biggest challenge in the last few months, striving to care for people suffering from Covid-19 and keeping the country moving (but staying at home) …

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