Remote workers suffered significant ‘mental distress’ during the pandemic

For all the benefits remote working brings, there’s one major drawback: loneliness. As reported by The Guardian, this is one of the conclusions of a new study just published by the National Centre for Social Research (NatCen). Based on data from interviews with more than 8,500 people before and during the pandemic, the report claims loneliness has a particularly detrimental …

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Five underrated but significant benefits of OMS to retailers

E-commerce; curbside collection; click and collect; ebookings …. Faced with the confinement and challenges of various national lockdowns, many brands have had to get creative and accelerate their journey towards digital services over the last year.  However, not all of them have successfully managed the transition. Alex MacPherson, Director of Solution Consultancy and Account Management at Manhattan Associates looks at …

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The UK saw a significant rise in cybercrime last year

The pandemic has been seized upon by cybercriminals everywhere, allowing them to leverage the exploding levels of fear and uncertainty to spread malware, steal money and sell valuable data on the black market. A new report from cybersecurity firm ESET analyzed the state of cybercrime in the UK for 2020, and uncovered an increase of 19.1 percent compared to the …

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Backup failures are putting businesses at significant risk of data loss

The majority of data backups are prone to failure, placing businesses at risk of data loss and devastating ransomware attacks. This is according to a new report from backup and disaster recovery firm Veeam, which claims that more than half (58 percent) of all backup recoveries fail. Furthermore, 14 percent of data is not backed up in the first place. …

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Pandemic exposes significant ITSM weaknesses

ITSM teams are experiencing a surge of problems brought about by the pandemic, new research from ITSM optimization firm DeepCoding reveals. According to data gathered from over 400 companies worldwide, ticket volumes, budget cuts, and technician absenteeism levels rose during the Covid-19 pandemic, causing customer satisfaction levels to take a nosedive.  As a result of the transition to a work …

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Many businesses totally unaware of significant UK telecoms changes

The effects of Covid-19 and uncertainty over Brexit are not the only challenges UK businesses now face; they should also be gearing up for the “Great British Switch Off”. According to a new report from Zen Internet, one in four businesses are oblivious to impending changes to the telecoms network in the UK. If unprepared for these changes, firms risk …

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