Many companies are still failing on customer experiences
Businesses are spending hundreds of thousands of dollars evaluating their customer experience, but even when they discover friction points, they do very little to address them. As a result, they’re missing out on countless repeated customer engagements, and eventually, on higher profits. This is according to a new report from enterprise software specialists IFS which polled more than 1,700 executives …
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England fans turn to digital experiences ahead of Denmark semi-final
If there’s one thing England football fans find more annoying than losing (or Harry Kane missing a sitter), it’s poor-performing applications and digital services. These are the conclusions of a new report published by Cisco AppDynamics. The company set out to find if, and how, England fans use digital tools to improve their football-watching experience, polling just over 1,000 fans …
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Improving university experiences with cloud technology
The pandemic has impacted almost all sectors and industries, and the education sector is no exception to this. For many students, university is often an exciting chapter of their life as it’s typically the first time they’re living away from home, becoming more independent and meeting new people. Then came the pandemic and tables were turned, forcing students to socially …
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How banks can leverage their digital experiences to remain competitive
During the pandemic, entire industries have experienced seismic shifts from their modus operandi to almost entirely digital undertakings. One industry in particular that this applies to is banking. Banking is traditionally viewed as a legacy industry that can be slow to respond to the changing times of society, however it is also an essential service that most people can’t do …
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