Businesses fail to address root issues affecting customer experience

Most businesses have a range of powerful tools at their disposal, but are failing to make use of their full potential to address customer experience challenges, according to software specialists at IFS. Polling more than 1,700 executives and north of 12,000 consumers for its latest paper, IFS found that, while most businesses understand the value of software in improving customer …

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Working in silos could be majorly affecting your business

If departments within your company are working in silos, the business is sacrificing both productivity and the bottom line. This is according to a new report from software intelligence company Dynatrace, based on a poll of 700 CIOs from all over the world. Most of the report’s respondents (93 percent) said working in silos is one of their main challenges, …

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