How can service providers address security concerns in today’s world?

Data breaches continue to make the headlines with the cost of breaches reaching a record high in 2021. According to the IBM Cost of a Data Breach Report 2021, the average cost of a stolen data record now stands at $161, and the average overall cost of data breach incident stands at $4.24 million. Not only are the costs of …

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Businesses fail to address root issues affecting customer experience

Most businesses have a range of powerful tools at their disposal, but are failing to make use of their full potential to address customer experience challenges, according to software specialists at IFS. Polling more than 1,700 executives and north of 12,000 consumers for its latest paper, IFS found that, while most businesses understand the value of software in improving customer …

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These are the areas IT leaders need to address to make hybrid working a success

If businesses want to make hybrid working a success, they need to make sure their employees are engaged, productive, and not burning out. This is according to a new report from collaborative work management platform Wrike, based on a poll of more than 300 IT leaders, including CIOs, IT VPs, directors, and managers. Wrike says the modern workspace is already …

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