Customer experience is at a standstill – how can insurers keep it moving?
The insurance sector has historically been made up of a few, very large, companies that controlled a sizeable share of the market. Back in 2014 – five general insurance brokers controlled nearly 75 percent of the market (Statistica, 2014). The insurance sector is also one of the oldest and most traditional and because of that, one of the slowest to …
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A truly agnostic approach to key encryption removes the risks in hybrid cloud
As organizations migrate workloads to the cloud in search of greater agility, innovation and reduced costs, they face serious security challenges that conventional key encryption technology fails to meet. The range of security threats covers everything from the hijacking of cloud services to the criminal use of AI and ML and the emergence of cyber-espionage-for-hire. Ransomware and phishing attacks have …
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A fresh recipe for digital-driven work innovation
The way many organizations work is well suited to a world that no longer exists. Forward thinkers understand that to operate effectively in the new world of extreme global uncertainty and ever-changing hyper-demand requires much greater work agility, speed and capacity. Clearly, changes are needed – and they’re needed fast. The problem for most organizations is that work is burdened …
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Privacy may be dead, but it can also be the catalyst for real change
Data has become the most valuable commodity and today, most organizations know more about an individual than ever before. Unfortunately, our information it not being handled appropriately given the number of data breaches we see in the news. In fact, in 2020, it was reported that there were 37 billion records breached, a significant rise of 141 percent with household …
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Think agile to extend the value of content systems and processes
Chief Marketing Officers (CMOs) have the highest turnover of all C-suite roles at Fortune 500 companies. The executive search firm Spencer Stuart found that the tenure of CMOs at top U.S. brands in 2019 averaged 41 months. The median tenure was just 30 months. Why? “Tough business headwinds, new technologies, and pressures to change quickly,” said Greg Welch, a Spencer …
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Remote working is leading to less recognition for a job well done
While many remote workers are enjoying the “new normal”, some feel they are not getting enough praise for all their hard work. This is according to a new report from digital coaching provider Ezra, which claims that a fifth of UK workers feel remote working has led to them receiving less recognition. The majority (72 percent) feel they’re getting roughly …
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US blames Russia for SolarWinds attack, imposes sanctions
US President Joe Biden has imposed new sanctions on Russia and expelled almost a dozen Russian diplomats from US soil, as per a BBC report. One of the key factors behind the move is last year’s SolarWinds supply chain cyberattack, which saw cybercriminals infiltrate more than 18,000 US companies and government organizations. The US government has now officially blamed the …
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HMRC starts to crack down on IT sector R&D tax credit claims
R&D tax credit consultancy ForrestBrown, has identified that software companies are starting to receive letters from HMRC regarding recently filed R&D claims that ask recipients to “help confirm you are eligible”. Here Tom Heslin, associate director and senior software sector specialist at ForrestBrown, offers practical advice for companies who have received a “nudge” letter from HMRC having filed a claim. …
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Most companies are not achieving ROI on digital transformation projects
For many businesses, digital transformation initiatives are not yielding the expected results. As a consequence, the majority (56 percent) are worried about failing to achieve a return on investment (ROI). This is according to a new report from value stream platform Digital.ai, based on a poll of more than 600 enterprise IT, security, and business decision-makers, which states that a …
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Businesses failing to adhere to data protection best practices
While most businesses understand they should be encrypting customer data, the reality is a little different, according to a new report from the Ponemon Institute. The report states that most organizations consider encrypting customer data the most important security practice. However, businesses are more likely to encrypt financial records, payment-related data, employee/HR data, and intellectual property instead. The Ponemon Institute …
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