Customer experience now a top priority, but progress is slow

Large organizations are well aware of the benefits that come with an improved customer experience (CX), but execution is not as easy as it sounds. These are the conclusions of a new report from cloud computing firm Rackspace, which states that businesses now prioritize CX over areas such as IT security/compliance, IT strategy and digital transformation. According to a poll …

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Microsoft says it’s making progress on green pledge

A year after announcing a pledge to become carbon negative by 2030, Microsoft has revealed it has cut its emissions by circa 730,000 metric tons, or six percent. If this rate of reduction is maintained, Microsoft will reach its target ahead of the proposed deadline, says the firm. Since publishing a Request for Proposals (RFP) in July, Microsoft has also …

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