The digitization of customer support is posing serious challenges

Companies that digitized their customer support channels in wake of the Covid-19 pandemic are now faced with a major challenge: customers don’t believe support is genuinely interested in solving their problems.  According to a new report from customer experience orchestration firm Genesys, customer service representatives’ concern sounds “fake” to a third (32 percent) of consumers. Furthermore, another third (31 percent) …

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Humidity is posing serious problems for data centers

Moisture is the “silent killer” of data centers everywhere and, if not tackled accordingly, can permanently damage hardware in these facilities. This is the conclusion of a new report from temperature control specialists Aggreko. In the report, Aggreko explains that cities popular among data center operators, such as Dublin, Frankfurt, Amsterdam, Paris and Helsinki, are among the places that have …

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Poor hardware disposal practices posing a risk to data security

Many business leaders aren’t paying much attention to the way they dispose of old and obsolete hardware, opening their organizations up to possible data breaches. This is according to a new report from DSA Connect, a company that specializes in the disposal of hardware and proper deletion of residual files. Of the 1,029 people polled for the report, a fifth …

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