Leveraging AI in the next generation contact center

As we emerge from the shadow of Covid-19, businesses have an opportunity to rethink their contact centers and set themselves up for long-term success. If the priority in 2020 was rapid adaptation and survival, the focus for 2021 and beyond should be on reinvention in order to meet a vastly different set of customer expectations. By looking forwards and truly …

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Leveraging cyberpsychology in our fight against cybercrime

Technology such as social media has fundamentally transformed our world, shaping our lives and relationships in novel and interesting ways. Often this is for the better. For example, technology has enabled the shift to remote working and allowed us to stay in touch with loved ones throughout the pandemic.  It has also worked to provide businesses, individuals, artists and politicians …

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