Most customer data at the app layer is not safe at all
Many businesses understand the importance of protecting data at the application layer but only do so for data that’s at rest. In-use data, on the other hand, is often unprotected, placing such businesses at unnecessary risk. This is according to a new report from Entrust, published together with application-level protection company Prime Factors. Polling 600 IT professionals in both the UK …
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Customer experience is at a standstill – how can insurers keep it moving?
The insurance sector has historically been made up of a few, very large, companies that controlled a sizeable share of the market. Back in 2014 – five general insurance brokers controlled nearly 75 percent of the market (Statistica, 2014). The insurance sector is also one of the oldest and most traditional and because of that, one of the slowest to …
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More than half of organizations that store customer data in the cloud had security incidents in 2020
Of all the companies storing customer data in the cloud, more than half (54 percent) suffered a security incident last year. This is according to a new report from Netwrix, which states that most businesses (62 percent) are contemplating removing sensitive data from the cloud as a result. Some have already done so, it was added. Data theft scenarios are …
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Microsoft Azure breach left thousands of customer records exposed
Another day, another company failing to secure sensitive customer data held in the cloud. It has been discovered that UK-based app developer Probase exposed information – including medical records, recruitment data, occupational health assessments, insurance claim documents and more – via an unsecured cloud database. The news was first broken by The Register, which was tipped off by cybersecurity researcher …
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Automation can help retain customer support service levels while accelerating change
Businesses are continuing to battle the ongoing ramifications of the pandemic. With a second national lockdown currently in place for England, due to last until early next month, and with further uncertainty ahead for UK businesses – both from the pandemic and final Brexit negotiations – many feel they are planning for the unknown. After all, it is challenging to …
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Why customer experience and social distancing doesn’t need to be a trade off
As we all find our feet in a mask-wearing, social distancing age, many businesses are facing new challenges they never expected. How can establishments that pride themselves on stellar customer service continue to provide a top tier experience in a time when keeping our distance from one another is of the utmost importance? Those in the hospitality industry are understandably …
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