Video calling could play a major role in the future of customer support, according to a new report from contact center provider Puzzel. Based on a poll of 1,500 UK customers, the report states that almost a third are unsatisfied with the level of service they’ve received when contacting customer support. Of that group, 35 percent said communication issues were …

• Egyéb kategória, IT hírek, Vállalati IT
• calls, customer, future, service, video
• 2021.06.10.