Hello? Why your IT service desk won’t be there tomorrow

The service desk as we know it isn’t going to vanish into thin air.  

But, there are some clear indications that the concept of the service desk as we know it is already evolving into something else, something more innovative. The old way of responding to tickets and problem-solving in silos is over. IT support has evolved these past few years, there is more pressure from within and outside their department to see the big picture, to understand the overall employee experience, and all the digital components that can impact one’s workday.   

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